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Customer Success Support

Customer Success Support

$40.00 CAD
$40.00 CAD
Sale Sold out

Professional, people-first email and live chat support. Includes onboarding, CRM updates, proactive outreach, and help docs.
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Supported Tasks

  • Email and live chat support (up to 3 chats at a time)
  • Inbox triage & follow-up
  • Customer onboarding
  • CRM management
  • Customer outreach
  • FAQ & support documentation updates

Supported Tools

  • HelpScout
  • Zendesk
  • Gmail
  • Outlook
  • Shopify Inbox
  • Instagram DMs
  • Messenger
  • Slack
  • CRM tools

Retainer Details

Support your customers consistently with:
- 8 hrs/month (~2 hrs/week)
- 12 hrs/month (~3 hrs/week)
- 16 hrs/month (~4 hrs/week)

Discounted rate per tier.

Out of Scope

  • Cold calling
  • Refund or billing approvals
  • In-depth technical troubleshooting

Lifestyle Liason Add-on

Upgrade your retainer to include lifestyle & personal admin support.

Use your hours for:
• Booking personal appointments
• Calling customer support lines
• Researching home/life services
• Organizing digital files
• Creating a custom planner in Notion or Canva

FAQ

Is my card charged right away?

No. Payment at checkout is only authorized. The charge is finalized only after the service agreement is signed.

Do you handle email and live chat support?

Yes—available evenings/weekends.

What if my customer volume increases?

I can handle up to 3 live chats at once; higher volumes may increase the rate.

Can you manage my CRM or onboarding tasks?

Yes.

What’s your communication style?

Calm, clear, and kind and focused on real connection.

How do you handle customer outreach?

Strategically and with your brand voice in mind.