FAQ
💻 What services do you offer?
Ask for Asia provides three core services:
Shopify Support: Store audits, product & collection optimization, order management, Shopify email campaigns, and theme editing (no custom coding).
Customer Success Support: Inbox triage, email response, live chat (evenings & weekends), onboarding support, CRM management, customer outreach, and FAQ/support doc updates.
Admin Support: Scheduling, appointment setting, data entry & system management, light project management, and general organizational support.
📅 How do I book a service?
You can browse my service options directly on this site. Once you choose what you need, you’ll be able to check out securely. If you’re not sure which option is best, you can book a free 30‑minute discovery call so we can chat about your needs.
⏰ What’s your availability?
I’m available for weekday evenings and weekends. Retainer packages (8, 12, or 16 hours per month) are designed for ongoing support, while hourly bookings are great for one-time tasks or smaller projects.
🛠 Do you offer custom Shopify coding or tax setup?
No. I don’t provide custom coding (including HTML, CSS, or JavaScript) or detailed tax setup. However, I’m happy to connect with Shopify Support on your behalf or guide you on how to request the help you need.
📧 Can you contact support on my behalf?
Yes! As part of my services, I can reach out to Shopify Support (or other platforms we’re working with) on your behalf to help resolve issues faster.
💳 How does payment work?
Payments are processed securely through Shopify at the time of booking. Retainer packages are billed upfront each month to reserve your hours.
🌿 What is the Lifestyle Liaison add-on?
The Lifestyle Liaison is a premium add-on available with retainer plans. It includes support for personal or lifestyle tasks, like calling a service provider you’ve been avoiding, or creating a custom digital planner in Notion, Airtable, or Canva.
📈 Do you work with businesses outside of Shopify?
Yes! While Shopify is a specialty of mine, I also support solopreneurs and small businesses with admin organization, CRM systems, and customer success workflows even if you’re not using Shopify.
✨ What if I need a service that isn’t listed?
I love finding creative solutions! Send me a message through the Contact Page and we’ll discuss if it’s something I can help with.