FAQ

Q How do I get started?

The best first step is booking a free 20-minute discovery call. We'll chat about what you need, how I work, and whether we're a good fit. If you already know what you want, you're welcome to skip the call and head straight to my intake form.

Q Do I need to book a call before purchasing?

Not at all. You're welcome to purchase any service directly from the shop. For retainer packages, I recommend a quick call first so we can make sure the scope and hours are right for you. For the Store Audit, you can purchase straight away — I'll be in touch with next steps within 24 hours.

Q What happens after I purchase?

Retainer and hourly services: Your card is authorized at checkout but not charged until you've signed a simple service agreement. I'll follow up within 24 hours to get things moving.

Store Audit: Payment is collected upfront. You'll receive a short intake form asking for collaborator access to your Shopify store. Your audit is delivered within 5 business days of receiving access.

Q Do you work with clients outside of Canada?

Yes. I work remotely with clients across Canada and the US. Everything is async-friendly, so time zones are rarely an issue.

Q What are your response times?

You can expect a reply within 24 hours on business days. Retainer clients get priority scheduling and a communication rhythm we agree on at the start of our engagement.

Q What services do you offer?

• Shopify Operations Package — No-code Shopify support from a former Shopify Support Advisor. Store setup and review, theme editing, product and collection updates, Shopify Flow automation, Shopify Email campaigns, app troubleshooting, and Shopify Support liaison. From $65/hr or as a monthly retainer.
• Admin & Systems Support — Business admin for small business owners and e-commerce founders. Inbox triage, scheduling, data entry, Notion and Airtable setup, task tracking, and CRM management. From $40/hr or as a monthly retainer.
• Shopify Store Audit — A one-time written audit of your Shopify store with prioritized recommendations. Delivered within 5 business days. Standard ($147) or Deep-Dive ($247).

Q What's the difference between the Standard and Deep-Dive Store Audit?

Standard Audit ($147): Homepage and navigation, product pages, collection pages, checkout flow, app setup, and a prioritized quick-win list. Delivered as a written PDF or Notion doc.

Deep-Dive Audit ($247): Everything in the Standard, plus a review of your Shopify admin settings, email and Flow automations, SEO basics, a 30-minute Loom video walkthrough of all findings, and a 15-minute follow-up call.

Q Do you do custom coding or Liquid edits?

No. All of my Shopify work is no-code — using Shopify's built-in editor, sections, blocks, and native tools. If you need custom development work, I'm happy to point you toward a trusted resource.

Q Can you contact Shopify Support on my behalf?

Yes — and this is one of the things I do best. As a former Shopify Support Advisor, I know how to navigate support and get issues resolved efficiently. Shopify Support liaison is included as part of the Shopify Operations Package.

Q Can you manage my social media?

Not currently. My focus is on operations, admin, and Shopify — the behind-the-scenes work that keeps your business running. Social media management isn't part of my current service offering.

Q Do you do bookkeeping or financial work?

No. I don't offer QuickBooks, financial reconciliation, or accounting services of any kind.

Q What if I need something that isn't listed?

Send me a message through the Contact page and I'll let you know honestly whether it's something I can help with.

Q How do retainers work?

Retainers are monthly packages of dedicated hours. You choose 8, 12, or 16 hours per month and we use that time for whatever's most useful — store updates, admin tasks, project work, or a mix. At the start of each month we'll align on priorities. You'll get a mid-month check-in and an end-of-month summary of hours used.

Q What are the retainer prices?

All prices in CAD. Hourly available at $65/hr (Shopify) and $40/hr (Admin).

Q Do unused hours roll over?

No. Hours reset at the start of each new billing month. I'll flag mid-month if you're running low so we can prioritize accordingly.

Q Can I upgrade or downgrade my retainer?

Yes, with 7 days' notice before your next billing date.

Q What is the Lifestyle Liaison add-on?

For an additional $75/month, you can use a portion of your retainer hours for personal life admin — booking appointments, calling service providers on your behalf, organizing digital files, building a custom planner in Notion or Canva, and more. Available on any retainer tier.

Q Can I book hourly without a retainer?

Yes. Hourly bookings are available for both services — $65/hr for Shopify Operations and $40/hr for Admin & Systems Support. Great for one-time tasks or smaller projects.

Q When is my card charged?

Retainer and hourly services: Your card is authorized at checkout but not charged until after you've signed a service agreement.

Store Audit: Payment is collected in full upfront before work begins.

Q Is there a service agreement?

Yes. Every engagement starts with a simple service agreement outlining scope, rate, timeline, and expectations. It protects both of us and makes sure we're aligned before I start.

Q What payment methods do you accept?

Payments are processed securely through Shopify. All major credit cards are accepted including Visa, Mastercard, and Amex.

Q Do you offer refunds?

Store Audit: Full refund available if work hasn't begun. Once the audit has been delivered, refunds are not offered.

Retainer and hourly: Unused hours within the current billing period may be refunded at my discretion. I'm always open to a conversation if something isn't working for you.

Still have questions?

I'd love to hear from you. Book a free 20-minute call or fill out the intake form — I'll get back to you within 24 hours.

📅 Book a Discovery Call 📋 Complete Intake Form